Refund Policy

1. Policy Overview

This Refund Policy applies to Harper services operated by HERBOZON INC. Except where required by applicable law or expressly stated in this policy, subscription charges are non-refundable.

2. 14-Day First-Time Money-Back Guarantee

3. Eligibility for Refunds

You are eligible for a refund if:

• You request within 14 calendar days of first successful payment.
• It is your first subscription purchase for the account/business.
• Your account is in good standing and not suspended for policy violations.

You are NOT eligible for a refund if:

• More than 14 calendar days have passed since first payment.
• The charge is a renewal, upgrade prorate, add-on, usage fee, or later billing cycle.
• The account is restricted for abuse, fraud, or Terms violations.
• The request conflicts with legal, banking, or payment-processor restrictions.

4. Cancellation vs Refund

Cancelling a subscription stops future renewals but does not automatically create a refund.

• Cancellation is available any time from account settings or by contacting support.
• Access normally continues until the end of the active paid period unless terminated for cause.
• Unused time is not refundable outside this policy or mandatory legal rights.

5. How to Request a Refund

6. Review and Processing Timelines

We review eligible refund requests in good faith and usually communicate a decision within 5-10 business days.

After approval, banking and payment rails may take additional time to settle funds (often 5-15 business days depending on issuer and region).

7. Partial Refunds, Credits, and Outages

We generally do not provide prorated or partial refunds for unused service periods. Any goodwill credits are discretionary and do not create ongoing obligations.

In the event of significant outages directly attributable to Harper infrastructure, we may issue service credits at our discretion.

8. Disputed Charges and Chargebacks

If you believe a charge is incorrect, contact us before filing a bank dispute. We may suspend or terminate accounts associated with fraudulent or abusive chargebacks.

9. Statutory Rights

This policy does not limit mandatory rights that cannot be waived under applicable consumer protection laws.

10. Changes to This Policy

We may revise this Refund Policy from time to time. Updates are effective when posted unless a later date is specified.

11. Company Information and Contact